FAQ - Ordering

The FAQ section dedicated to customer orders is designed to support our consumers throughout their purchasing journey on our website. It provides answers to the most frequently asked questions about placing orders, tracking, processing and delivery times, and available payment methods. This section also provides a better understanding of the steps involved in confirming an order, managing changes or cancellations, and the procedures to follow in the event of a return or complaint. By making this information available in a clear and accessible way, we aim to offer a simple, transparent, and secure shopping experience. The FAQ section has been designed to save you time and provide you with the answers you need quickly. However, if you still have questions, our customer service team is available to assist you and provide personalized support.