Refund Policy

Buyers who wish to exercise their right of withdrawal must inform Grosfillex Customer Service within fourteen (14) days of delivery of the Order. 

To do so, the Buyer must complete the online form on our website under the "Contact Us"tab, selecting "e-shop question" in the subject line of the request.

The cost of returning the products will be borne by Grosfillex, however the refund for the order will exclude delivery costs. The products will be collected by a carrier chosen by Grosfillex. The collection location (either at home, at a pick-up point, or at a post office) will be chosen by Grosfillex depending on the size of the product(s) concerned. Grosfillex Customer Service will inform the Buyer of the procedure to follow. In the event of home collection, the carrier will make an appointment with the Buyer by telephone.  

Buyers who wish to exercise their right of withdrawal must keep the products in their original packaging for fourteen (14) days after sending the withdrawal form to the following address: 

Grosfillex SAS – Arbent Store - 20 Rue de Lac – 01100 Oyonnax 

Upon receipt of the withdrawal form, a return slip will be sent to the Buyer by email:

• Either through Grosfillex Customer Service in the case of collection from a pick-up point or post office, 
• Either by the carrier in the case of home collection.

Grosfillex will refund the full amount of your order EXCLUDING DELIVERY COSTS within 14 days of being notified of your decision to cancel. However, this refund may be deferred until the products are actually returned or until Grosfillex receives proof that the products have been returned. Grosfillex will only accept products that are returned in their entirety, with all items intact, unused, and in good condition in order to qualify for a refund.